Active deliver successful prize promotions and incentives, all built from fresh ideas and clear thinking, and this goes all the way through to fulfilment. We never forget that for our clients, and for every individual prize winner, this whole experience is intensely personal - and winners in particular need to feel valued and special. Active provide a full winner handling service that treats all prize recipients as VIPs. We check you and your prize winner are getting the service and experience you'd expect from the leading prize provider at key points in the process, resulting in prizes and campaigns that will be cherished and remembered forever.
VIP service for winners
We make sure your winner knows from day one exactly who their prize coordinator is. Our prize coordinator will work closely with the winner to help them with all the details for the delivery of their prize. From dates and times, to locations and special requests, it's the small details that need attention and we're here to help that happen exactly as your prize winners want.
And we stay in touch throughout. Once our prize coordinator is working with your winner they are totally engaged as the central point of contact for everything in relation to that winner's prize.
VIP service for you
It's not just prize winners who get the VIP service, we ensure our clients do too. We provide comprehensive reports and feedback at key points in the process, ensuring you can be confident that everything is on track.
Occasionally, as this is the real world, the unexpected does crop up but you can be confident we'll be dealing effectively with any and all problems, often before you're even aware of them. We can do this because our ongoing management reporting ensures we know exactly where we're at, at any point, with your prize fulfilment and our dealings with your winner. And for you, at the end of the campaign these reports form part of a full campaign report analysis package. This is just one way in which we are here to support you and your prize winners in delivering all your campaigns to your satisfaction.
Additional support services
This personal, VIP service is backed-up by a full range of support services, including:
- Supply of prize copy and terms & conditions
- Supporting websites
- Stylish presentation packs which can be client-branded
- Personalised telephone hotlines and email response
- Free personal accident cover or travel insurance included with all activity experiences and holiday prizes
- ATOL bonded travel
Want to know more?
See some of our prize fulfilment services and solutions featured on this page, take a look at examples of our previous work, or just send us an enquiry.